Privacy Policy

At The Caring Folks, we are committed to delivering compassionate, high-quality home care services while ensuring transparency, privacy, and ethical business practices. Below are our key policies regarding client rights, data protection, and service terms.

Privacy Policy

We respect your privacy and are dedicated to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

What Information We Collect

• Personal details (name, contact information, medical needs) provided by clients and caregivers
• Website usage data (collected via cookies and analytics tools)
• Career information for job inquiries

How We Use Your Information

• To provide and improve our home care services
• To communicate with clients and caregivers
• To comply with legal and regulatory requirements

We do not sell or share your personal information with third parties, except when required for service delivery or legal compliance.

Client Rights & Responsibilities

We believe in fostering a respectful and professional caregiving relationship. As a client of The Caring Folks, you have the right to:

• Dignity & Respect – Receive care without discrimination based on age, race, gender, or disability.
• Privacy & Confidentiality – Expect that your personal and medical information will be protected.
• Quality Care – Receive safe, compassionate, and professional services.
• Informed Choices – Be involved in decisions regarding your care plan.
• Grievance Resolution – Voice concerns and receive prompt responses.

Clients are responsible for:

• Providing accurate health and personal information
• Treating caregivers with respect and cooperation
• Notifying us of any changes in care needs or schedules

Caregiver Code of Conduct

Our caregivers adhere to the highest standards of professionalism and ethics. Each member of our team is:

• Background-Checked & Trained – All caregivers undergo thorough screening and ongoing training.
• Committed to Safety – Ensuring a secure and supportive environment for clients.
• Respectful & Compassionate – Treating clients with kindness, dignity, and patience.
• Confidential & Professional – Protecting client privacy and maintaining ethical standards.

Service Modifications & Termination

Complaint & Dispute Resolution

We are committed to providing excellent care and addressing any concerns promptly. If you have a complaint, you can:

1. Contact our office at 855-826-0470 or info@thecaringfolks.com
2. Request a formal review if the issue is not resolved.
3. If necessary, escalate concerns to relevant regulatory agencies.

Your satisfaction is our priority, and we strive to resolve all issues fairly and efficiently.

Updates to Our Policies

We may update these policies as needed to comply with regulations and improve our services. Changes will be posted on this page, and we encourage you to review them periodically.

Thank you for trusting The Caring Folks. We are honored to be part of your caregiving journey!